FAQ

Melbourne, Australia. Open daily, 9:00 AM – 5:00 PM AEST.

Email tealogmelbourne@tealog.com.au or use the contact form. Wholesale questions can be sent to the same address.

The shop lists black, oolong, white, jasmine and pu-erh teas, plus sets sold as a single item.

Standard shipping is free Australia-wide on orders of $60 or more. That $60 is the subtotal after any discount. For orders under $60, shipping is calculated and shown at checkout. More detail is on the Shipping page.

Orders are sent with Australia Post and dispatched within 1–2 business days of payment. Most orders arrive within 3–7 business days after dispatch, depending on location. Remote areas can take longer. We don't offer local pickup or same-day delivery, and we currently ship within Australia only.

Unopened tea in its original sealed packaging can be returned within 14 days of delivery. You pay the return postage for a change of mind. If an item is faulty, damaged, or wrong, we cover the cost of making it right, including return postage. Email tealogmelbourne@tealog.com.au to arrange it. Full terms are on the Returns & Refunds page. Australian Consumer Law guarantees are not limited by that page.

We accept major credit and debit cards, plus Apple Pay and Google Pay on supported devices, through Stripe's secure checkout. Card details are entered on Stripe's page. TEALOG never sees or stores your full card number.

Each tea's product page lists a temperature, steep time and amount. The brewing guide brings those together.