Returns & Refunds

Email tealogmelbourne@tealog.com.au and include your order details. We are open daily, 9:00 AM – 5:00 PM AEST. You can also use the contact form.

We accept change-of-mind returns on unopened tea in its original sealed packaging. This doesn't affect your rights under the Australian Consumer Law: if an item is faulty, damaged, or not what you ordered, we will always fix it with a refund or replacement.

• Please contact us within 14 days of delivery to arrange a change-of-mind return. Faulty, damaged, or wrong items have no fixed cut-off. You keep your Australian Consumer Law rights for a reasonable time.
• For food safety and hygiene, change-of-mind returns must be unopened, unused, and in their original sealed packaging. Opened tea can't be returned unless it is faulty or not as described.
• For a change-of-mind return, you pay the return postage, and the original shipping isn't refunded. If an item is faulty, damaged, or wrong, we cover the cost of making it right, including return postage.

If a tea arrives damaged, faulty, or not as described, email us. Consumer guarantees under the Australian Consumer Law still apply. This page does not limit those rights.

• Refunds go back to the original payment method through our payment provider, Stripe.
• We process approved refunds within 5 business days of receiving the return, or of approving a fault claim. Your bank may take another 5–10 business days to show the refund.

Shipping terms are on the Shipping page.