Privacy Policy

Tealog Melbourne Pty Ltd, ABN 86 691 701 283. Melbourne, Australia. Email tealogmelbourne@tealog.com.au.

If you use the contact form, we receive the name, email address and message you submit.

When you place an order we collect your name, email address, phone number, delivery address (and billing address if it is needed), and your order details. Card details are entered directly with Stripe.

We use contact-form messages to reply to you.

• We use your order information to process payment, pack and deliver your order, send your order confirmation, and help with questions, returns, or refunds. We also keep it for our accounting and legal obligations.
• We don't send marketing emails.

We use Vercel Web Analytics and Vercel Speed Insights to see aggregated visit and performance data. They don't use advertising cookies. Your cart is saved in your browser's local storage. Stripe may set its own cookies on its secure checkout page to prevent fraud. We don't use advertising trackers.

• We share personal information only as needed to run the shop: Stripe (payments), Vercel (website hosting), Resend (order and contact emails), Australia Post (delivery), and Microsoft (Outlook) for the shop mailbox. We don't sell personal information.
• Some of our providers, such as Stripe, Vercel, and Resend, may store or process information overseas, mainly in the United States. We use reputable providers with their own privacy and security safeguards.

• We accept major credit and debit cards, plus Apple Pay and Google Pay on supported devices, all through Stripe's secure checkout.
• Card details are entered on Stripe's hosted checkout page and handled only by Stripe. TEALOG never sees or stores your full card number.

We keep order and transaction records for 7 years to meet Australian tax and company record-keeping laws. Other personal information is kept only as long as we need it, then deleted or de-identified.

Requests to access or correct your personal information can be made by email to tealogmelbourne@tealog.com.au. We'll reply within 30 days.

If you're unhappy with how we've handled a privacy concern, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.